Wilma Volker

Review of Courtesy Chrysler Jeep Casselb...

BUYERS BEWARE!!!! Pricing may not be as THEY have ...

BUYERS BEWARE!!!! Pricing may not be as THEY have advertised it!!! We are looking for a used car and found a car at this dealership. We requested information on the car and not one, but two sales representatives actually called back. We advised that we would be coming from Ocala to look at the vehicle and they verified they still had the vehicle a 2015 Chrysler 200 Limited Sedan FWD Silver. We drove 1 1/2 hours and when we got there, Tommy, the sales rep had a blue car pulled out front. We advised that was not the car we had requested info on or discussed on the phone. We advised again it was silver. He asked what price we saw on the internet and we told him $10,302. Tommy advised that he knew where that car was and they had just brought it in a few days prior and it stilled had to go through the shop to be certified, but he could get it and we could look at it. He went to go get the car and when he returned for us to look at it stated that there may be additional fees for the certification, but he was going to advise the sales manager what price we had seen. We went out and looked at the car, the correct car finally and were very happy with it and returned inside to discuss purchase. Tommy advised he would have the Sales Manager come talk to us regarding the difference in price. David the sales manager came over and said the price of the car was $13,000 that $10,302 was what they paid for it and the $10,302 price must have been a GLITCH on the website and he doesn t know how that happened. REALLY!!! A real live person obviously typed it in and submitted it along with a picture (that a real live person took and uploaded NO GLITCH!!!! Obviously, we were not happy after 1) having spoke with someone about the specific vehicle prior to driving 1 1/2 hours, 2) the wrong vehicle being brought out initially and 3) knowing what price we saw the vehicle for just be told that was not the price they were ACTUALLY selling it for and no apology for their incompetent employees, also known as GLITCHES that posted the vehicle. Let me just add that 24 hours later the vehicle is still listed on CarFax for $10,302, but they have removed it from their website.