Cindy Lou

Review of Securus Technologies

They allowed someone to open a fraudulent account ...

They allowed someone to open a fraudulent account in my name, then when whoever it was did not pay, sent it to collections who tracked me down and sent me a letter. First Securus told us to fill out a fraudulent form and fax it to them, which we did. My husband was trying to deal with it for me since I had just found out I had cancer again. Today after having a procedure to place in a port for me to start chemotherapy in 2 days, he called to followup with them and they told him I personally have to go down to the police department and file a report. I called them and told them this is ridiculous and said they might want to note it will be months before they get it because I am not going down to the police station while I am fighting cancer. She said she was so sorry, etc., then when she THOUGHT she had hung up, she said to someone else, "Whew, she gave me a headache." Seriously? I am dealing with cancer and you got a headache because I am upset that you will not deal with this - YOUR mistake???? I have never even heard of this company before all of this, but I certainly would not use them, even if I needed to!