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We had a whole house generator installed by Isaac ...

We had a whole house generator installed by Isaac recently. They receive 4 stars because the installation was performed excellently-it was done on time and performed professionally. They lose a star because of what happened after. They have an inspector come a few days later and he found we had two tiny gas leaks from lines to our water heater. I had never smelled them nor apparantly did any of their crew who worked in that area. He followed protocol and opened windows to the basement and called RG+E. They verified the leaks an put temporary plugs on them. the inspector told us Isaac could send a repair person and the rate was $180/hour including travel time and the repair would then cost $720.We agreed and the tech showed up at the appointed time and was done in 1 hours and 10 minutes. I paid the $720 and then called the office to have the bill adjusted. To account for the travel time, I suggested paying half, 2 hours for $360. They insisted that with the travel time they estimated, the bill was for 2 1/2 hours or $450 which I paid. So, there are three issues;
-After spending thousands of dollars of the generator, installation, etc, they had to squeeze another $90 from me.
-Who charges $180/ hour?
-During this time, I had calls put in to the rep who came out and did the original estimation of the job as I had a few questions. He returned my call about 3 weeks after the job was done.

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