Im a retired US Solider went to the VA to get my g...

Im a retired US Solider went to the VA to get my glasses repaired went to the eye clinic and told the my glasses broken they told me i will need new frames and they needed to be ordered this was in May 2017 went back in June to check on the frames the woman in the eye clinic said they were never ordered but she will put a rush order on them and will call me when they arrive no calls so i went back in July and went to the eye clinic to check on my frames the woman told me they were not ordered i was so angry i just walked out and went home