For $800.00 for a night this place should be asham...

For $800.00 for a night this place should be ashamed of themselves. 1st, we are told we cant eat at the buffet because we dont have reservations. Nothing in my email confirmation says you need to make any so we had no clue. The other restaurant we were told over an hour wait. So your left with a snack bar...was treated rudely by staff. Our waitress after being let into the buffet was very sweet, but the rest of the service was lackluster. Twice while up for food our table was cleaned off and other guests seated at the table. How does this even happen.

Around 11am at check out day we were swimming and were waiting for snack bar to open to get lunch and we are the only people waiting in line and asked if we could have one of the wraps heated instead of being cold. CYNTHIA rudely stated she was too busy to heat a wrap and that we should go upstairs to use the microwave if we required it heated. The time was between 11:05 and 11:10 in the morning with the snack bar just opening at 11 and no one was in line behind us.

Waterpark was fine, the water was warm the atmosphere was warm. Room was clean and changing rooms clean. Just be prepared to be treated rudely by staff. If your ok with paying 800.00 for that then its the place for you.