To me this resort should not be categorised as 5 s...

To me this resort should not be categorised as 5 star. Firstly, the hotel is quite old and the rooms aren't big enough compare to other hotel of same category. Secondly, room carpet wasn't cleaned as it should be. Thirdly, it took 2 hours for me to check in. Long queue was there at the reception with absolute chaos.
However, breakfast was awesome.