KhanMan

Review of Subaru Canada (Head Office) - ...

I purchased a vehicle from a private dealership. A...

I purchased a vehicle from a private dealership. A 2010 WRX. I noticed that the rear trunk was rusting, almost as if it was rusting from the inside out. There were about 8-10 different spots on the rear truck, about 1-3cm in diameter. Called Subaru Canada, they advised to go to the nearest dealership and they would decide if it was covered under the rust perforation warranty. They took pictures, called me back and said yest they would repair the rust under a "good will" gesture. Fantastic.

Here's the frustrating part. I was called to drop off the car on Tuesday by 730am. I dropped it off Monday at 530, as I would not be able to make it that early. I was advised by multiple different people that the car would be done by Friday. I receive a call on Thursday at 430pm advising me that not only will I not get my car on Friday, they are not sure when they would be able to start work on my car let alone give me an approximate date and time. Left a vm for the manager Thursday at 630pm, it is 130pm on Friday and I have no idea when to expect my car back.

I will not deal with Subaru again. Poor customer experience and lack of ownership, seems that it is always someone else s fault.