Adwin Jones

Review of Camelback Ford

Stay away!! I cannot stress this enough. I took m...

Stay away!! I cannot stress this enough. I took my 2013 Fusion Hybrid with 54,000 miles in to check on my Air Conditioning. It had stopped working. I paid over $180 dollars just to find out what was wrong. They quoted me over $550 dollars to install a $50 module. I was quoted 3.5 hours of labor. Pep boys installed the part in less than 1 hour. Problem is... the part was not what was wrong with my air conditioning. Camelback Ford provided and incorrect diagnostic. So I am out $180 dollars for the diagnostic, $150 for the module installed, and $80 to program the module that wasn't the problem. While doing the diagnostic on my car Camelback Ford the radio out and when reinstalling it left a large wire hanging out of the bottom radio. They also hit my car door against something blue and damaged the paint. My fob also became unpaired with the car. I called the dealership and they will not stand by their diagnostic. They said they could take another look at it. They were very ready to charge me $550 dollars for a repair that was not needed however.
$410 dollars and a dinged car door later...My a/c still doesn't work.