Company is a JOKE! Had coverage with them with a p...

Company is a JOKE! Had coverage with them with a previous employer and they hardly cover anything. I specifically asked the representative if they covered urgent care and she said "absolutely". Over a year later I got a bill for my urgent care visit and when I called to get it sorted out I find out its actually not... Customer service SUCKS! I was on hold for over an hour just to get denied! Please go anywhere else then with this company!!!