Shawn Fiedler

Review of Tom Kadlec Honda

Financing personnel are a joke, we purchased a For...

Financing personnel are a joke, we purchased a Ford Edge back in December 2018 and ended up refinancing through our bank which was not the problem. I talked to whoever in financing and he said I have to fax over some form or letter and they would be cancel the GAP insurance and there was no cancelation fee for doing so. A few months go by and I call back and say what s going on I still haven't received my check. The person at the dealership said that the GAP insurance was canceled a couple weeks ago. Now mind you I send them this letter two plus months or so prior this phone call. I knew something was up so I called the GAP insurance company and they said that the GAP insurance was canceled the day of my phone call with the dealership to find out where my check was. I don t like being lied to, and on top of it I missed out on $50 worth of my GAP refund because they didn t do their job. I talked to the GM at the dealership and they said that I would be getting a check for the $50 that I was shorted due to their screw up but have never received one. Thumbs down. Still waiting on a return email that I sent to the dealership. Won t be going back there!