We have been with iinet for almost 3 years. i was ...

We have been with iinet for almost 3 years. i was a very happy customer untill recently when i ordered service for my another address. First thing i mentioned was that i need service activated before the modem arrives as i have another iinet modem at home that i can use. it was happily agreed by iinet and we went ahead and signed up for the contract.
Now things took turn. iinet received payment in about 3 days time and service never got activated. i kept calling almost everyday to find out what is wrong and was told every-time that it has been escalated by provisioning department and will be activated soon. Today (28/12/2019), i was told it can never be activated untill the modem was received by us. spoke to one of the managers and she also confirmed that it cannot be done. so after about 1 week, i am still without internet.

please beware before you sign up for service as it may turn out that you cannot get what was promised at signup.

thanks