Jim

Review of Route 46 Chrysler Jeep Dodge

Awful service department attempted $1,000 ripoff. ...

Awful service department attempted $1,000 ripoff. Brought car in for a warranty repair, service staff "found" an additional $1,000 worth of items... which I declined. Then came the service rep's hard-sell tactics, including vague threats that I wouldn't get my car back or it wouldn't be functional or drivable. Among the attempted extortion were "repairs" that included "scheduled maintenance"that was actually 90,000 miles premature and service for other items that were new, or electrical system issues that did not exist. If I hadn't known how to to obtain OBD II codes and use a multimeter, or hadn't checked the real service schedule & maintenance manual, I wouldn't have known. Don't trust them.

In the interest of a full & honest review, I will say that I had brought my car to them, and another, for a few years for things like oil changes and actual scheduled maintenance without this sort of issue. So maybe the change is recent, or there are one or two "bad apples" in the mix, or maybe they only pull these tactics out when a car's loan has been paid up and the warranty nears its end so they can encourage people to buy a new car, and get some extra service $$ in the meantime. But the reason doesn't really matter: You can't trust them.