Poor kayak buying experience. I cannot comment on ...

Poor kayak buying experience. I cannot comment on the company's guided tour part of the business, so look to other reviews for that. My wife and I ordered two kayaks and paddles. After being called to come pickup one kayak, Jamie informed us at the store that there was no kayak. But thanks to a resourceful employee they found in fact a kayak did come in. But it was the wrong colour. We produced our receipt and when the employee checked they discovered they ordered the wrong color. Given this kayak already arrived late, we took it so as to enjoy this summer. After a number of weeks the call came to pickup again. After arriving we were informed that the paddle we ordered was not in stock. They could offer an inferior paddle or a paddle refund. And finally, the company was so disorganized that they actually had two kayaks there and were expecting me to take them both. Being honest, I only took one. I called a number of times to talk with Jamie and left a message but he has not taken any time to return my call. I would not recommend purchasing product from this company. From our experience, it does not appear this company understands basic business systems or business operations to ensure accurate order fulfillment or a positive customer experience.