Very bad service. We bought a concrete tile from E...

Very bad service. We bought a concrete tile from Excluton through schoehuys! 29 euros per m2 or 3000 euros. We already received a bad delivery with factory defects, then received new ones (alarm bells should have gone off then, but unfortunately) After some rain, the top layer is simply off and the tiles are smeared from laying! Our road worker has used rubber knee pads and a rubber hammer, for such an expensive tile that should be possible and there is nothing about it in the protocol to be treated! Everything is done properly. After a few months they no longer have a top layer and then not even to talk about the brittleness and chipped edges / corners, we are sitting with terrible tiles on our terrace from our long saved money, first complaints submitted to schoehuys who mail it to excluton with in response, no warranty on outside tiles too bad and this was due to normal use, excuse me ?? After a few months in the winter ??? Hardly walked on dude, call again to schoehuys again
Mail that way that they should come and have a look and shamelessly tell us that this is normal, mail back that they will not come by. They should be so ashamed that they let people down like that. I also don't believe that someone has no rights at all and is left with nothing at all with only frustration. We are now going to call in our legal aid and challenge this mess. If we had known this, we would have taken 10 per m2 more ceramic and never opted for this. No service, they do nothing with complaints and certainly do not come up with a solution! Scandalous company!