Let me start by saying we have been staying at the...

Let me start by saying we have been staying at the Historic Davenport approximately two times a year for around 15 years. Taking a calculator to the total expenditures over the years including room, dining, parking and purchases in the gift shop, our expenditures reach nearly $100,000. I would say that makes us pretty loyal customers and someone who has a good grasp on the type of service they typically offer. Our prior visit was not so great and after being put in a room this time that smelled like a dog kennel, that was it! To top it off, we tried to make a purchase in the gift shop and asked for them to ship it to our home (most nice hotels gladly provide this personalized service), we were rudely told if we want it shipped, go to the UPS store and do it yourself. Wow .

When we spoke to management about the issues including how the gift shop manager treated us, they just brushed us off. Unfortunately, the magic is gone at the Davenport. They have no interest in providing the service Walt Worthy and Louis Davenport became known for. I am betting they have been taken over by a large national chain. I told the manager we were going to write a google review of our experience. She said Oh it won t matter because no one really pays attention to reviews . You and I know that is not true! I would highly recommend thinking twice before spending the extra money to stay at the Historic Davenport. Not sure it's worth it!