Terrible, no help so far at all. Have been working...

Terrible, no help so far at all. Have been working with BBB since December is now February. 100% backs Jerome's the company I made the complaint against. BBB has this business with a AAA rating with them. How can that be? BBB service has been so bad I didn't even want to give it 1 star however I had to choose a star to be able to post this.