Shanna Torres

Review of Universal Studios Orlando

The place it's self was very nice. The customer se...

The place it's self was very nice. The customer service is another thing. The people there are rude. The park opened an hour early so that's when I showed up. But became clear real quick that the early open was only for VIP quests. There wasn't anything on the website that showed this. And instead of explaining this to the people the just blocked off every area and had guards (workers) preventing the rest of us from passing the lines. That would have been fine but the way the workers acted towards us was unnecessary. The service once allowed to enjoy the park was no better. The servers at the restaurants were just as rude. This surprised me. My family had a great time despite the rudeness but it was surprising to be treated like this. I normally go every year and this was the first time that I have experienced this. I would go back but not for the people but for the fun.