Mui Wee

Review of Oakville Honda

I had my car tires changed recently. Cost $53.34....

I had my car tires changed recently. Cost $53.34. I had a $50 Dilawri card. Was told my Dilawri card had $25 service which I was allowed to use and $25 sales which I was not allowed to use. I was disappointed cos what I was told before was that $50 is for Dilawri stores and I was not told that the amount of $50 was for 2 separate departments.

I paid the $25 with the Dilawri card. Bal of $28.34 I had exact cash and was told I was not allowed to pay cash as they are not accepting cash, which I did not know when I brought my car in. I mentioned that Bank of Canada had asked stores to accept cash(May28/2020) so that Canadians have access to goods and services. No, he did not want to help me, a 60yr old. Said I had to ask my husband to come pay the $28.34 or pay by phone which I do not know how to use in the first place. I managed to call my daughter to settle the bill of $28.34.

In all my years of going to car dealers for tire changes or having our car repaired, I have not encountered such a store which, at least have a kind heart in them to help me and I pleaded with them to accept my cash for the payment. I was almost in tears.

To the Dilawri group, you need to encourage your representatives to let your customers know the exact details of the value of cards and that they are separate departments to spend them on which I was being misled. Be proud of your Dilawri cards that you issued to customers so that they are being valued. Not all of us are computer savvy and also I trusted what I have been told by your representatives. Look into the advice of Bank of Canada to at least try and help those of us who pay with cash so that we have access to goods and services. Have a heart. We are not asking for free services. We just want to pay for your services. Have a good day.