We arrived at 5am, we left our bags and walked aro...

We arrived at 5am, we left our bags and walked around, making time for the 4pm check in. We walked back in at 12pm, we asked at the front desk if our room was available, and they said "It only needs to be inspected, give me about 30 min". We waited in the lobby, at 3pm, I asked for the third time about our room. After we saw a group arrive, asked the same question as us, checked in and went straight up to their rooms. *Shoutout to Rosa, who went up to inspect the room herself, since no one was acknoledging us.* At 4pm, we waited for the elevator, since there was only one working and everyone was taking turns in the SMALL working one. Aside from the horrible guest service(Rosa not included), and the stuffy broke down elevators, everything else meets standarts.