Samer Abdelhaq

Review of GMG Group

Sun&Sand. Horrible customer experience. It s almos...

Sun&Sand. Horrible customer experience. It s almost impossible to get through to anyone other than those reading from a script. Even when you do speak to someone, you are given promises that are never kept. The customer service agent lied to me in writing!! If you try to leave a comment on their Facebook page they ll delete it! Even their colleagues in the physical shop won t dare try to reach them. I even tried to call the corporate office. No response whatsoever. The line rings forever and then you re routed to a voice recording system that is full and can t take more messages! It s been full for 9 days now. The entire company should be sent for basic customer service training. What a shame.