Terrible customer service. The initial lady who an...

Terrible customer service. The initial lady who answered the phone had a quite a bit of attitude. I called before I left Scarborough about a Civic Si and I was told I'd get a call back, After about 30mins or so of no call back I drove down. The dealership was busy when I walked in, but I noticed quite a few sales reps walking around not helping anyone. After waiting for 15-20mins I'm told the car was sold 4-5 hours ago.