Sonvya Duncan

Review of Patterson Nissan

I bought a used 2017 Rouge from Patterson on McCan...

I bought a used 2017 Rouge from Patterson on McCann Rd, and a couple of things happened that made me wish I had not bought it, and since the sale was completed I felt the salesman blew off the 2 concerns I had, and there was an issue with something else that the paper work person did wrong....it got resolved, but not easily or nicely. So my happy expectations that I had got shot to heck. But I don't give up and sometimes things just happen.

Then it was time for an oil change and I work in Kilgore and could have my oil change done at Patterson in Kilgore, the tech was great and friendly, so getting a better feeling. Then something happened and again and I had to take it to the dealership on Hwy 259 and I was not very pleased with the person that was supposed to be helping me. I know one bad experience can happen, but 2, that disappointed me.

Then Dee Dee took over the "case".

Dee Dee was amazing and restored my faith in Patterson! As far as service in the future I will deal with her, she went above and beyond to take care of something the original salesman should have. She made me feel like a valued customer, and that it mattered that I was happy with my purchase. Thank you Dee Dee I don't think I can ever thank you enough, Patterson Nissan, you have an above average employee in her, give her a raise!!!