We were excited to try tikis, and there was a wait...

We were excited to try tikis, and there was a wait so we put our name in the wait list, they sent me a text saying we were in the list and then we sat and waited. They told us the wait was about 30 minutes. After 1 hour and seeing many people leave and a few people walk up and get seated we went back to the hostess who said, oh I just texted you (we never got the text), and she said, so is there 2 in your party, which there was but that shouldn't been in the system, she got us seated and there were many many empty tables. I was not impressed with the customer service especially with such a high price point for the food. The food was very yummy but I was disappointed in the customer service. I could tell they screwed up and they knew it but didn't try to apologize.