Gayle Knapp

Review of Studio6 Los Angeles

After being checked in and on our way back into th...

After being checked in and on our way back into the motel with our stuff the front desk person [older male] tried to inform us that we did not qualify for the military discount he had just applied to our stay and that I had reserved the room under. He argued with me about the company's policy to extend the discount to veterans and claimed he had spoken to corporate before about this and we didn't qualify. He claimed the discount was for active persons only and told me I had lied to get a better deal. It was at this point I asked him why he didn't follow the same company policy when the motel 6 I had stayed at the night before did. To which he informed me he didn't have to due to not being a regular motel 6. I then pulled out my phone and showed him the motel 6 home page for military discount reservations, clearly showing that we qualified as a veteran for the discount. He looked at it grumbled to himself and said fine whatever you can stay. This experience was humiliating we had come all the way down from Oregon and the veteran was already experiencing some anxiety already. This man's actions exacerbated his PTSD and created a feeling of negativity that underscored the entire trip. I would hope this man would receive better training on proper policy application and to take an interpersonal communications course. Also to note the housekeeping service does not respect the wishes of the patrons, for the entire trip they entered our room to clean even after asking them not to and placing the sign on the door, by day 3 our door sign was missing. This issue only made the veterans issues worse but the staff seemed to not care.