Sales: When arranging an appointment to meet with ...

Sales: When arranging an appointment to meet with the RBA sales rep, I was told my spouse had to be there. I didn't like this, it's very inconvenient to arrange with how busy everyone is these days, but we made it work. The sales rep was friendly, knowledgeable, answered questions (and if he didn't know the answer, he admitted it and called his office to clarify any points which I value above trying to brazen it out). There was a bit of that 'but wait, there's MORE discounts if you buy extra windows' feeling going on during the pitch, but that was not unexpected. Overall, nothing against the sales rep, just wished the process had been speedier and a little less infomercial-esque.

Windows: We had 4 new windows installed. They're gorgeous. They work. 2 days after installation I have no complaints (and hopefully won't have any 2 or 20 years from now). They repaired the rot surrounding one window.

Installation: Here is were RBA really shines! The crew was polite, friendly, punctual, clean (my living room floor was cleaner after they left then it was before they arrived), willing to answer any questions I had and able to do so while continuing to work so progress wasn't even slowed down. Ryan M took the time during the walk through to test all the windows, found the latch on one was a) broken (he rebuilt it with parts from the truck since he didn't have another white one) and then b) the same latch wasn't centered properly, so he took the latch apart again, drilled new holes, and centered the latch properly. The entire crew (Ryan, Brock, Billy and a trainee whose name I did not catch) stayed late to finish the job up in one day rather than two.