We came for a spa weekend and reception staff coul...

We came for a spa weekend and reception staff could not find our booking. Luckily the spa had our treatments booked otherwise I believe we would have been turned away. There was only a premium room left which we had to pay extra for, the corridor of which was full of left over breakfast trays with old food on them until 8pm in the evening after we complained. Staff in the resturaunt and gym bickered amongst themselves and added to general chaos to the organisation of this hotel. When we quiries the extra charge for our stay we were told there was no way it could be removed even though the service was substandard let alone premium!