I have a contract on a 2011 Honda. The contract i...

I have a contract on a 2011 Honda. The contract is for bumper to bumper coverage to 100,000 miles. I now have almost 76,000 miles on the vehicle and have a problem that is covered under the bumper to bumper coverage. I cannot move forward on the repair until I get approval from SouthwestRe's administrator. The service department at the local Honda dealer started calling this morning at about 9:15 CST and was put on hold. The service writer has been on hold for a total of 2 hrs. and 50 minutes in 3 calls throughout the day and has yet to talk to anyone. I have just called the main number and I am now on hold for over 10 minutes. I would advise against buying extended warranty coverage from this company as their service for claims appears to be virtually non existent.