Went for New Year 2020 we take British Airways fro...

Went for New Year 2020 we take British Airways from Bologna, everything seems easy from check-in, boarding passes ok, then you arrive at the Gate and from there you discover that the company fills the seats assigned to groups, creating only confusion in the rows especially with those who he is a foreigner and does not understand english well, but let's go on ...
Once up to the first leg, everything went smoothly, a super-rigid police officer checked the documents at Heathrow airport and had to arm himself with a lot of patience because of the queue.
Return flight poor judgment, perhaps newly hired pilot, we encountered some turbulence but they were badly managed especially when suddenly you go down to 200 meters high, your ears whistle and then you really make a bad landing with people forced to keep to seats, I recommend it only for the convenience of being a direct flight, alas for food and drinks you can only pay with the Pos thus forcing you to have a commission on the product purchased