Jessica Huynh

Review of Richmond Chrysler Dodge

I usually don t write reviews but I am extremely u...

I usually don t write reviews but I am extremely unhappy. I bought a vehicle from this location on Saturday. I took it home and the next day it went into limp mode about 5 times while driving and it said service transmission on the dash. I called the sales manager Jerry who I ve been dealing with and he said it s not a big deal, it just needs a software update and to bring it in. I brought it in and asked Jerry why the software update wasn t done and mentioned how the seats had stains on it. His response was that it was because I bought the car so late, everyone was off. I asked him why was the car given to me if nothing was done then? I had no apology even once. I was given a loan car. He said everything will be ready in the morning and the car will be detailed as well. I said I m not free until 5-6 and he said don t worry, he d be there until 9. I came there the next day and he said the car wasn t ready. He said he didn t call me so why did I show up.... I told him we talked about this already and he tried to blame me about the miscommunication. Once again, no apology. The next day he called me saying that my car is ready and to come in. I said I m not free and I might not be able to come until the next day and his response was that they rushed to do my car because they need the loan car back. And so I disregarded what I had to do and came to grab the car. The stains on the seats were still there and so I mentioned it. He said it s a used vehicle with 25,000km, it can t be perfect. One of the cleaning guy came out with a cloth and scrubbed the seats for a few minutes and it came off.. which means they didn t even do it. There was a few garbage in the back still there and there was a sticky area on top that was still there. I asked him who detailed this and he said he doesn t know. I doubt they even detailed the car.... it looked exactly the same as how I first saw it. You know that happy feeling when you just bought a new car... it was the complete opposite.