Muhammad Manzoor

Review of Gwinnett Place Honda

On Saturday, October 31st, I took my Accord 2014 f...

On Saturday, October 31st, I took my Accord 2014 for oil and lube at the Honda Service Station. I left the car with them. About an hour later, I received a call from the sales person telling me that I need new rear brake pads and alignment. I told her that I'd like to see the pads and will be there in about 15 minutes. The sales person too me to the shop and the technician pulled the car and showed me the pad, saying its only 2-3 mm left and I need to change the pads. I questioned him that I have only 37K miles and am surprised that the brakes are gone. He said he changes pads quite often at 20K miles. so this is good. I asked for the pads replacement cost and was told $189. I called firestone down the road and they had a special for $99. So I dropped the car at Firestone. An hour later, Firestone called saying the brakes are fine and all I need is some lubrication of the brakes. I came back and challenged the technician and salesperson at Firestone. They showed me the pad measuring gauge and the report that they filled out saying the pads F/B are 6 mm. Meaning the pad have another 60% life left.
At that time I took the car to the Honda dealership. Called the service manager and he challenged me saying that he needs to look at the brakes himself and usually they (Firestone) looks at the from pad only. The manager took the car in the shop and then came back in 20 minutes saying, "I am afraid that they are correct, the pads still have 60% life left on them".
This was a VERY bad experience for me at the Honda service station. I have already purchased lube package from that so I am forced too go back. Otherwise would NEVER go to them and would not recommend anyone to them after this experience. Total rip off.
If I had not challenged these smart people, I would have wasted a couple of hundred for nothing. These folks made me waste my whole Saturday. I will not forget...