Julie Reich

Review of United Heating and Cooling

I hate writing a bad review but don't understand w...

I hate writing a bad review but don't understand why so many trips. United Heating and Cooling is the company that installed our HVAC in a new build house. We had them come out last year to look at the A/C unit as it was not cooling sufficiently. They checked it out and said we were low on refrigerant and so added the coolant to our unit. The same thing happened again this year. My husband asked the tech what the cause of this could be and he said they would need to send another person out to look at it. The first visit was $296.00 which included the refrigerant and the 2nd visit cost us $279.00 to diagnose the problem. This does not include what we paid last year. We will now have to have them come out to fix the problem which, in my opinion, should have been diagnosed in the first place. Our A/C unit is a little over 4 years old and has a leak in the coil. I understand this is a manufacturers problem but am disappointed that it has taken 3 trips to figure it out. We will now have to have someone come out for a 4th time to fix it, hopefully.

Update:
Just letting everyone know that United Heating and Cooling did come out and replace our coil a couple of weeks ago. I must say that they have been very professional throughout the whole process. Customer service is key and they went above and beyond!