Tamica Watts

Review of PB Bell Companies

Hello I am a resident at The Residences at High St...

Hello I am a resident at The Residences at High Street, while this is a beautiful community with awesome residents. I had a less than good experience when it was time to move in. I have attempted to reach out to my property manager to resolve matters but after receiving no response, I felt that it was necessary to share my experience to alert others so that they do not have to endure what me and my family have. Several important steps were missed on my move in day.
1. I was not given a walk through
2. My Building access key fab malfunctioned three times before it was fixed
3. I wasn t given any details regarding residency. Details such as where my parking spots were, where to dump large trash items, how my guest could contact me on the key pad, what to do if your fab is not working and etc.

Missing these details lead to a nightmare. As I returned the next day with my hourly movers. I found that my key fab did not work (again). I walked to the front office during business hours only to find the office was closed, with no sign as to when someone would return. This was a Saturday at approximately 2:30 pm. I immediately called the emergency maintenance line and after multiple attempts someone called me back after an hour. By this time my movers had left, and took my items to an overnight storage. Me and my daughter had nothing but the clothes on our backs. The maintenance man who returned my call provided me a code that only worked in the daytime, I was told to seek help from the security office only to find that they could do nothing. All weekend long I could not figure out how to gain access to my apartment and it impacted my move greatly. My movers returned the next day after I kept the door propped open, but I was charged an extra trip for them having to come again in addition to an over night storage fee.

I visited the leasing office on Monday, where I explained the issue and after a big ordeal. The leasing manager provided my walk thru and gave me details on how to access the building if the fab has issues. This help was beneficial but I wish that I had been told all of this before hand, on my move in day. I was told to send an itemized summary for my moving expenses which I did but as of today I have not heard back. No one returns my voice messages or emails, I am truly disappointed and expected more from this community.

Thank you