Melissa Review of Courtyard by Marriott Ontario-...
Do not stay here! They did not credit our Marriott...
Do not stay here! They did not credit our Marriott points to our rooms correctly, which was confirmed by Marriott Rewards AND they charged us a higher rate than was previously given when we booked. Unfortunately when checking out our folios showed $0 only to find out a day later that they overcharged us! We originally called Marriott Rewards who tried to figure out how the hotel came up with the amount they did and how they applied the points to our rooms but after 40 mins they couldn't help us and had to contact the hotel themselves and now the Operations Manager has refused to call us back to fix the problem. We pretty much lost our points and payed more for our rooms!! Horrible management or a scam not sure. Becareful when using your points here (weve never had an issue using our points before at any other hotel) and check your rewards account when you leave. Our Marriott Rewards account doesn't even reflect our stay correctly!
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