Bev Myers

Review of Excela Health Westmoreland

I had tests done both at Frick and Westmoreland re...

I had tests done both at Frick and Westmoreland recently. The staff appeared overworked, but had good attitudes. My problem with this "non-profit" hospital was when I dealt with the billing department. When I attempted to make payment arrangements, I was TOLD that I needed to pay a minimum of $160 per month or my bills would be sent to a collection agency. When I told the "customer service" person that they may as well send the bills ASAP to the collection agency so that I could make arrangements to pay what I could afford per month, she got quiet and said that I would need to apply for welfare and after I was turned down by them because I didn't qualify, I could call her back and ask that a financial assistance form (from the hospital) be sent to me so I could apply for that.

Why don't they want to take reasonable payments? Since $50 - $60 per month is what I can afford to pay at the present time, Excela Health should be more than happy to accept it. It's not like it's a huge amount that I owe (under $2,000) and yet they would rather sent my account to a collection agency.

Next time I am injured, I'll go to a REAL hospital that won't refuse to take payments from me! I know better than to be admitted to this hospital and now I'm sure that I don't need to have any tests done here either. If I could give them "no stars" for customer service, I would.

NOTHING has changed in 3 years...took my mother to the ER because she had fallen. They kept her overnight for observation & called me that evening to say that she was being released. REALLY?? When I arrived to pick her up she couldn't stand or walk, her words were slurry but , hey, the hospital said that she could resume her normal activities without restriction.

WORST HOSPITAL ever!!