NEGATIVE STARS IF ONLY IT WAS POSSIBLE!

NEGATIVE STARS IF ONLY IT WAS POSSIBLE!
I've called and requested that the $6.99 a month charges that I never signed or said I accepted be canceled and credited. The response was that it would have to go to the "warranty department". I then asked will I be transferred to them. "No, they don't have an extension and are not able to speak with you". OK so does that mean I will never see a charge again? "I'm not sure" Will they be crediting the last several months of charges that were never approved to happen? "That's up to them". WOW I hope they pay that girl well because I was ready to reach through the phone choke her. That has to be hands down the absolute worst customer service I've ever dealt with.