Patrice L

Review of Provena Covenant Medical Cente...

I was treated so poorly today in the OSF ED that I...

I was treated so poorly today in the OSF ED that I m just completely astonished at the disrespect and lack of care that was provided to me. I presented to the ED this morning with sever abdominal pain and vomiting. I typically go to Carle, but due to a switch in insurance I came to OSF. The triage nurse took me to my room asked a few basic patient related questions and walked out. Shortly after the doctor and my nurse came in. They asked me questions about my pain, and pressed on my abdomen and lower pelvic area. It was clear that the pain was primarily in my lower pelvic region. The doctor told me that they would run some test to rule out some things and then left the room.

I was in so much pain that I was vomiting. I was given no emisis bag and vomited in my bed. It was not until the phlebotomist came in and saw me getting sick that I received a bag to vomit in. She seemed genuinely concerned and was very kind. Shortly after that, my nurse came in told me she was giving me a shot for pain because I was not getting an IV. (I found that particular verbiage to be odd but didn t make anything of it) She then began to administer the pain shot that was to be given in my back. She asked me to roll into my side and when I did I felt a sharp stabbing pain that again made me feel like I was going to get to sick. I told the nurse that this particular position hurt extremely bad and she said well I m trying to give you something for it I can t do that until you roll over . I was so incredibly shocked at her tone and condescending manner. Heartless and no empathy at all. In the middle of me getting sick she went ahead and administered the shot in my lower back. Again I was just blown away. After that my mother who is a nurse at Carle called and asked me what my vitals were I said they did not take any, so she said she was going to call and speak to my nurse. My nurse came back in to collect a urine sample and I asked her if my mom could speak with her, she literally just gave me a blank stare so I said is that ok? Is it ok if she calls and speaks with you. And she said I mean I guess if that s what you want. She then directed me to walk to the bathroom. I could barley stand up right. It really would have been nice to have a wheel chair but I was not offered so I slowly crept down the hall to the restroom. When I came back to my room my mom had texted me and told me that she asked to speak to my nurse or me and was told that neither one of us were available. I could not believe that as my nurse was literally sitting at the nurses station when I came back from the restroom.

Shortly after that CT came to take me for a cat scan. I instantly broke down and felt comfortable to share with her that I felt as if my nurse was being kind. She empathized with me and apologized on her behalf and asked if I would like a different nurse. I said that I would really feel more comfortable if I did. My new nurse came and introduced herself she seemed very kind initially. When she was wheeling me back to my room, I overheard the nurses at the nurses station making comments about me requesting a new nurse. The chatter stopped when they saw me coming down the hall. Agai. I was appalled with the lack of professionalism my new nurse took me into the room asked how my pain was and I told her that it was not as bad as it was when I came in but definitely still present. Again I overheard my other nurse saying, I asked her how her pain was and she said she was fine which was clearly a lie.

The worse part of this whole story is that I got home and called my OBGYN, I was looking over my discharge paper work and noticed that they put vitals on my paperwork. Here s the scary part THEY NEVER TOOK VITALS! I was absolutely blown away. The lack of care and now falsifying medical information. I just could not believe this. I instantly called to speak with whoever was over their ER dept. She did not answer nor did she return my call. I called the ED and asked to speak with charge nurse. Again I was astonished when I stated about how my vitals were not taken.