Alex Rampton

Review of Xero Shoes / Feel the World

My Xero boots arrived with fraying fabric and more...

My Xero boots arrived with fraying fabric and more than a couple loose strings. The shape of toe of the boot had an awkward appearance. Was not happy with them, considering the price.

I requested a return, which they accepted, but stated they won't refund initial shipping and won't pay for return shipping either. All in all, very unhappy with my experience with Xero.

They also don't seem to show the negative reviews on their site, as the one I left never showed up.

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Update 11/30/19: I was ultimately able to return the shoes at no expense to me on account of manufacturing errors.

More than anything, I'm honestly just shocked at the horrible customer service. Worst I've ever experienced, truly. They seem more interested in defending themselves and gaslighting their customers than in providing a good experience.

Oh, and my negative review never showed up on their site. They're clearly manipulating their reviews.

Stay away. FAR away.