Rather poor reception, long wait at the counter to...

Rather poor reception, long wait at the counter to be registered. When arriving at the hotel they could not find our reservation ... in the room, only one copy of soap for a couple, no mini bar, no bottle of water, no bathrobe, no slippers. Water is only available to customers with the Hilton Card. To borrow an umbrella, you are asked for a guarantee of 20 pounds for EACH umbrella. Unpleasant, unfriendly staff. Took multiple credit card transactions to pay for 3 different rooms for the same family, doesn't offer an invoice. History problem in the computer (they look for customers and their purchases (breakfast, drinks at the bar ...). There were 7 of us, we are very disappointed. There is only Hilton in name. .