Jessica Pedro

Review of Denver Forward

I had a very expensive delivery for my granddaught...

I had a very expensive delivery for my granddaughters birthday. The item arrived at the company on the 21st, the delivery wasn t even scheduled until the 24th and set up for the 28th! I decided to pick it up myself or I wouldn t have it for her birthday. I drove 2 hours to pick it up, only to find out they did have the item! I spoke to 3 different people prior to pick up and all 3 said it was ready for pick up. I was told I could pick up until 6:30 pm. I arrived at 6pm to find the place locked up. Someone finally let me in and said pick up stops at 5:30pm! After speaking with a manager, I was told they would allow me to pick it up. After an hour, yes, an hour of waiting, I was told they did not have the item. A different carrier had picked it up that morning! I was given a number for the other carrier and told to call them to schedule pick up. As of now, I have not been able to contact anyone at the new carrier and still do not know where the shipment is. Terrible customer service! Do not recommend.