MegChristine

Review of Delta Hotel, Winnipeg Manitoba

I have had several reasonable experiences at the D...

I have had several reasonable experiences at the Delta Winnipeg, however, my bridesmaids booked two adjoining rooms for my bachelorette party in December 2017 and had a very poor experience. The main reason we booked the Delta is because I have a pain condition and we wanted to make use of the whirlpool. When we arrived, it was taped off and closed for repair. When we advised the staff of this being the reason we booked the hotel, we were only compensated by having the room upgrade cost covered (which in the grand scheme of things was just our parking cost covered). The room was next to the pool (so that we could easily access the whirlpool) and instead, we were woken up at 8:00 am with kids screaming in the pool. The parking lot did not have any accessible spots left, and there were barely any in the first place. Two of the guests, including me (the bride) have disabilities and walking is difficult. I think it would be wise to notify guests if a main amenity is under repair, especially guests in poolside rooms! And guests should be compensated fairly if that amenity was the reason they went in the first place. I will hesitate to book in the future.