I had difficulty using the online sign in for a se...

I had difficulty using the online sign in for a service request - I used the online system but my appointment was not posted for some strange reason and I never got a confirmation. So I called Josh Herald and he graciously scheduled the appointment for me. When my appointment time came, he met me and understood what I wanted done and he 'supervised' to work in a most timely fashion (a service which I had not received at some other area dealers). One of the reasons I drive some 30 miles one way to have our car serviced at Crown in Durham is the service I receive from Josh - from my perspective I'll deal with Josh as long as he is there and we have the Accord! Great Job again, Josh!