Anna Batsilas

Review of Hotel Saint James Albany

I'm sorry for writing out such a bad review, but I...

I'm sorry for writing out such a bad review, but I couldn't enjoy my stay at all! If I can call it a stay..
I arrived with my boyfriend, who doesn't speak a word french, at 12 since we booked and paid for early check-in.
The lady at the counter told me the room is not ready, we should return at 3pm,even after I showed her the confirmation. She was quite unfriendly and impatient, since I had to translate her french for my boyfriend in english.
So, we left and returned at 3pm.
But we had a really bad surprise..
Even though I had booked a suite with view over the Louvre we got one facing the courtyard. The room was old and had multiple stains on the floor and on the sheets..
We were promised a nice, newly renovated bathroom but that was definitely not the case as you can see in the pictures.
We were very disappointed and didn't want to stay any longer so we went to downstairs to the concierge to say we want to check out, not even staying the night.
It was another lady, who saw that we hadn't slept for the night and she only commented: 'Oh, you' re already leaving? You don't want to stay the night?' We said, no the room is dirty, we received the wrong one, wrong view, old and not pleasant at all.
She didn't think of suggesting us a change in rooms or giving us the one we booked!!
I'm glad we left!
The only plus was the super nice guy, who was responsible for handing out umbrellas!