Kim Davenport

Review of City Utilities of Springfield

This company does not care of others well being......

This company does not care of others well being...
We had received a disconnection notice less then 24 hours in the mail for the next day. We check our mail EVERY day. The letter was dated a week before, but for some reason we just received the notice not even a whole day in advance. Either the mail was WAY behind or the letter was dated incorrectly.
ANYWAYS... I politely asked if there is a way we could pay half of it to keep it from shutting off, notice we didn t get a shutoff notice until the day before and they said we had to pay the full amount. How does that give us anytime to get money to pay it? In the past they have worked with us before and I asked why we couldn t do that and make a payment plan. Whoever I was speaking with ( which I wish I remember his name) replies, Uh, idk we can t do anything . NOT TO MENTION I HAVE A 5 MONTH OLD BABY. I ve never had this problem in the past.. I m very disappointed and absolutely can not wait to move out of town away from using this company.