We had a few specific problems with our 2010 VW Pa...

We had a few specific problems with our 2010 VW Passat, some requiring diagnosis and cost estimates (heater coil issue, blower) for future repair consideration and some other, more minor, requiring immediate attention (windshield wiper replacement, oil and filter change) along with some questions about general performance of the car, e.g.., jerkiness of acceleration (a dual clutch phenomenon), length of fan blowing (seemed excessive to us). Agent was friendly and obviously quite knowledgeable; gave clear explanations and indicated what jobs would be done forthwith and which would be diagnosed for later consideration and assessment. Spelled out various options (with priorities) for undertaking future work. Overall, very pleased with the service.
Nice waiting room, coffee, soft drinks and popcorn available.