Olha Morgan

Review of Medical Clinic of Houston LLP

I have been seeing 1 internist for about 30 years....

I have been seeing 1 internist for about 30 years. He then went and became a consierge doctor. Knowing and loving this doctor for all those years really hurt when he moved on but trust me, I can COMPLETELY understand.
Now the bad news, I really HATE having to call in for really mundane things that would be answered in two second by email. I can understand why you wouldn't want to give out everyone's email - what chaos. However, why couldn't there be like a central email one could write to, and then that machine be able to either automatically or manually send the email to the proper person. No one outside of the office would know the emails and the emails would get routed very quickly. I can't believe there's nothing like this.
The next bad thing, your billing really sucks! I saw a doctor on 1/17/17. This past Monday, the 30th of January, I think, I called because I wanted to give y'all the majority of my deductible but was told that posting bills was backed up to the 5th of January. The bills are in no particular order so they couldn't even pull my bill. It was the first visit this year and I tried and tried to get this lady to help me and she tried and kinda tried and then it was no we couldn't do it. I even offered to come and help for nothing. Do you know how much paper you waste by letting the machine pay "across" bills and not "within" bills. I told, I think her name was Lilly that I wanted my bills to be paid within because I was tired of seeing my bill from January of 2016 every time I got a bill. Your system should give you the option of doing either within or across, I know I dealt with billing systems for many years. There is a note on my chart that says to be within. However, since a LOT of the bills are paid by the ladies checking you in and out, they don't see that note. All they do is put the money in and let the machine do what it does. You people need to get a grip on your internal systems.
Thirdly, where is your portal program. EVERYONE has one now and my GOD how awesome they are. You can make appointments, see your medical history, SEND EMAILS, ask for refills, etc. You have built a beautiful ediface. Now it's time to concentrate on your infrastructure. You are way behind your times.