The experience was not bad. When Jacob was onsite ...

The experience was not bad. When Jacob was onsite initially, he was patient and answered all of my questions. He didn t act like I was bothering him or holding him up.

The folks that came to my home to replace my septic system were efficient, and did not leave a mess.

If i had to give any criticism, it would be that I had a hard time getting in touch with someone that had answers. I called so many time and kept being transferred to someone s voicemail that I never got a call back from. The person that would transfer me also said they were sending an email so it didn t get missed. Yet still, no return call. I was approved for financing, and the job didn t start for a couple of months but i was being billed from the financing company anyway. Unable to get answers, it started affecting my credit. In the end, I was able to get it resolved but it was a lot harder than it should have been.