An obituary was provided for my dad's memorial ser...

An obituary was provided for my dad's memorial service, but was not copied exactly as transmitted (via email) to the program. Therefore, an entire paragraph was omitted... My family didn't notice the missing paragraph until the day of the memorial service. Later, when my sister asked about it, she was told - that's why you were given the opportunity to proofread the program. We should not have had to proofread what should have simply been "copied and pasted". The process to get documents to my dad's insurance company was very slow, as well.