J

Joy McGhee

4 years ago

I reserved a suite for my parents who were in town...

I reserved a suite for my parents who were in town for one night. I'd arranged to pay for the room prior to their arrival but when they checked in, the front desk staff was a little less than accommodating in that even though my payment information was already on file, the woman still made my parents give their cc information. I was able to resolve this issue with another, much more helpful front desk staff member later that day. Despite that initial frustration, the suite was beautiful and my parents enjoyed their stay; the breakfast was also a big hit !

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