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Phillip Estacio

4 years ago

A bit stressful. Arrived from a long flight and wa...

A bit stressful. Arrived from a long flight and was using the hotel as a "day room" to take a shower and close out eyes for a couple of hours before our connecting flight. I had at the time of booking forgot to mention my kids.

When I went to do the check in the clerk charged me an extra 60 pounds for a family room that I did not ask for. I did not need an extra king size and two extra single bed. My children sleep with my wife and I we only needed 1 big bed. Especially if we were only staying about 4 hours !

Anyways I am not pleased.
Sincerely,

Phillip Estacio

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