Florencia Ramos

Review of Orem Mazda

Nothing but lies from the time we stepped foot int...

Nothing but lies from the time we stepped foot into the dealership. First, we were originally going to go to Kenn Garff but decided to try our luck at Orem Mazda. BIG MISTAKE. The sales guy that helped us was really nice until we got switched to a different sales guy that straight up lied to our face and even bashed Kenn Garff saying that they are a bad dealership and always takes back cars from customers. We went through the paperwork to see what type of loan we can get for a Hyundai Elantra. There was a lot of back and forth between the sales guy and managers. He came back to us at one point & said he isn't getting a clear answer so we might just have to come back tomorrow. Then someone gave him the okay- letting him know that we actually had gotten a loan through UCCU with a really good interest rate. He told us: "it was automatically approved, even if the bank goes back on their word they can't take it back. You will keep the loan how it is. But we need to do this tonight." So, we did it. We were shocked and really happy about the loan. We got the car we wanted!! But then, We get a call a week later saying the bank went back on their word and we would need to try and get a loan from another bank and put more money down. Eventually, after numerous bad reviews and the manager asking us to take them down & offering a gift card for our "troubles" they were able to get the loan back to normal except without the 100k coverage. So we did it, we got our loan and we got to keep the car. We have yet to get our gift card that they promised us from 3 months ago. So I doubt we will ever see that, even though they made us go back and forth from Santaquin to Orem numerous times. Even the license plates took FOREVER for them to give to us. They told us that they would pay for any tickets we could get for driving with an expired temporary license plate. Not realizing that would actually screw up my driving record. I will never recommend this place to anyone. I have told people my experience with Orem Mazda to friends and family & will continue to do so. I honestly wish I hadn't gone here at all. So disappointed and really expected more.